You can pay your bills using the QR code received with your invoice.

If you cannot pay your invoice or make your monthly payments on time, please contact our customer support team as quickly as possible. We will discuss with you a possible due date extension or payment plan.

Please contact our customer support at support@swissbilling.ch

In the Swissbilling app you can view your open invoices and check your payment due dates. In some cases, you can also change your payment conditions.

If the payment due date for your invoice is approaching and you still haven’t received your order, please contact the merchant from whom you placed the order. Delivery is the retailer’s responsibility.

If you have returned part or all of your order, the retailer will produce a new order or cancel it entirely.

Please contact your retailer. It is up to him to decide, according to his General Conditions, to what extent this is possible. If he accepts a partial or total return, he will inform us so that we can cancel or correct the original invoice.

Please contact our customer support at support@swissbilling.ch

In the pay later portal you can see all your purchases made with the pay later feature and pay for  them. You can also see your payment deadlines, activate automated payments and check your archived payments.

You can access the portal at any time. To do so simply click on the menu at the top of your TWINT app’s home screen. Then choose “pay later” and “to the portal”.

You can access the pay later portal at any time by simply clicking on the menu at the top of your TWINT app’s home screen. Then choose “pay later” and “to the portal”.

To find your payment information, access the pay later portal by simply clicking on the menu at the top of your TWINT app’s home screen. Then choose “pay later” and “to the portal”.

In addition, you will receive a separate e-mail for each purchase made with the pay later feature. This e-mail includes all the payment information. 

To view all your purchases made with the pay later feature, access the pay later portal by simply clicking on the menu at the top of your TWINT app’s home screen. Then choose “pay later” and “to the portal”.

The pay later feature in the TWINT app is available for select merchants. If this payment option is available, the button “pay later” will be visible in your TWINT app at the time of payment.

The option to pay later using the TWINT app is a new feature. New merchants will be added in the coming months.

Please contact the merchant directly for any questions about your purchase (product, delivery, return, etc).

You will receive an e-mail from Swissbilling with the corrected amount to pay. If you have already paid for the products you are returning, you can send us an e-mail at the following address: refund.twint@swissbilling.ch with your Swiss bank account details (IBAN, bank, etc.). We will execute the refund once we receive the return confirmation from the merchant.

You can contact us at the following e-mail address: twint@swissbilling.ch. You can pay the purchase immediately by TWINT instead.

You can turn off the option to pay later in your TWINT app or delete your account directly in the pay later portal. If you have difficulties to do so, don’t hesitate to contact our customer support at the following e-mail address: twint@swissbilling.ch.

Please note that even if you turn off this service, the amounts due for your previous purchases still need to be paid on time.

To pay your purchases made with the pay late feature in the TWINT app you can access the pay later portal at any time.

To make sure you do not miss a payment, we recommend that you activate automated payments in your TWINT app or on the pay later portal. With this option, your purchase amounts will be directly debited from your TWINT account on their due dates.

If you have difficulties to pay, please contact us at the following e-mail address: twint@swissbilling.ch.

Normally not, but if you have difficulties to pay with TWINT please contact us at the following e-mail address: twint@swissbilling.ch.

No, you do not receive any invoice, but you get a purchase receipt via e-mail that contains all the information to make the payment. You can also access the pay later portal to see all your purchases and execute your payments.

You have 30 days to pay for your purchases with the pay later feature in the TWINT app.

When you make a purchase using the “Pay later” feature in the TWINT app, a fee applies for using this feature and it may be charged to the customer or to the merchant. If the pay later fee is charged to the customer it will be clearly and transparently displayed before you confirm the transaction in the TWINT app. Alternatively, you have the option to pay for your purchase immediately with TWINT.

The actual applicable fees can be found in our terms & conditions.

If you are facing financial difficulties, please contact us as soon as possible at twint@swissbilling.ch so that we can find a solution together. If you do not contact us, please remember that any late payment including unsuccessful attempts to debit your TWINT account automatically may result in reminder fees and late payment interest (as per our General Terms & Conditions).

Yes, this is possible. You can activate automated payments in your TWINT app or in the pay later portal. With this option, your purchase amounts will be directly debited from your TWINT account on their due dates.

By activating automated payments, the due amount for purchases will automatically be debited from your TWINT account on the due date.

To receive a push notification via your TWINT app before the amount is automatically debited from your TWINT account, make sure your push notifications are enabled. If your account does not have sufficient funds at the time of the deduction, you will have to trigger your payment manually in the pay later portal. Please do so immediately in order to avoid reminder fees and late payment interest.

You can manage and deactivate automated payments in the TWINT app and in the pay later portal at any time.

You can manage and deactivate your automated payment in the TWINT app and in the pay later portal at any time.

Yes, if your push notifications are active for your TWINT app, you will receive a notification when a payment is due soon.

In order not to miss a payment, we also highly recommend you activate automated payments. With this option, your purchase amounts will be directly debited from your TWINT account on their due dates.

Please send us your bank details (IBAN, bank, etc.) to the following e-mail address: refund.twint@swissbilling.ch. We will then execute the refund.

You can find all your data under the section “profile” in the pay later portal.

For any change in your personal data, please contact our customer support at the following e-mail address: twint@swissbilling.ch.

The data processed in the pay later portal is only used for identification and billing purposes. Further details to how we process your data you can find in the pay later feature Terms & Conditions  and in the Data Privacy Policy of Swissbilling.

We take appropriate technical and organisational measures to protect your data.

Your data is backed up on a daily basis, to avoid loss. Backups are stored in two level III centres and protected by an encryption key, for a period which depends on the purpose for which the data is processed.

Once you’ve downloaded the app, just enter your personal information (last name, first name, email and phone number) to create an account.

To change your email address or mobile phone number, please contact our customer service team at support@swissbilling.ch. The changes made by the customer support team are automatically forwarded to the app.

You can delete your account from your profile at any time. Once you have done so, you will receive a text message asking you to confirm your account deletion. You can re-register later, whenever you choose.

Data are processed by the app only for the purposes of identification and billing.

The app collects some personal data such as your last name, first name, address etc., only for the purposes of identification and billing. You can delete your account at any time.

We take appropriate technical and organisational measures to protect your data.

Your data is backed up on a daily basis, to avoid loss. Backups are stored in two level III centres and protected by an encryption key, for a period which depends on the purpose for which the data are processed.

No, the app allows you to view your invoices, check your payment due dates and in some cases, manage your payment terms. You can pay your bills via your usual online banking service using the QR code received with your invoice.

You can contact our customer support at support@swissbilling.ch